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Front Office & Hospitality Operations

Guest service, reservations and front-desk operations for hotels and resorts.

Offline
Rating
4.7 (96)
Students
520 learners
Duration
12 Weeks
Certification
NYTI Certified

What You'll Learn

  • Guest service standards
  • Reservations and check-in
  • Handling complaints
  • Hospitality etiquette

About this programme

Prepare for roles in hotels and resorts with training in guest service, reservation systems and professional conduct, including a placement practicum.

Requirements

  • Minimum HSC or equivalent

Course Curriculum

2 modules · 6 lessons · 2h content

  • The hospitality industryPreview15 min
  • Service mindsetPreview22 min
  • Basics quiz30 min

  • Reservations18 min
  • Check-in and check-out25 min
  • Front office practical14 min

Your instructor

Ayesha Siddiqua

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Where to train in person

Offline batches are delivered by these authorized NYTI partners.

Earn an NYTI-certified certificate

Complete all modules and pass the final assessment to receive a certificate with a unique ID and QR code that employers can verify online.

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